Contact Us

This page explains how to contact the Best Canadian Casinos editorial team, what we can realistically help with, and where to go instead when your question is really for a casino, a regulator or a support service. Most messages we receive are about free spins — how wagering works on spin winnings, why a promotion did not credit, or why a withdrawal is being held — so this page deals with those first.

We are an independent research and comparison publisher covering Canada online casinos. We do not operate a casino, hold player funds, process deposits or withdrawals, issue bonuses, or have access to any account you hold with an operator. Nothing sent to us changes anything inside a casino account.

Reach the editorial team

Use the contact form on eta-canadavisa.org and pick the subject that matches your message. If a form is not loading for you, send the same details in a message through the site's help link. Either way, the more of the following you include, the faster we can give you a useful answer:

• The casino name exactly as it appears on the site you used
• The promotion name or headline as it was shown to you — for example a free spins package or a deposit match
• The date you registered, deposited or claimed
• Your province of residence, because availability and rules differ across Canada
• Screenshots of the offer terms, your bonus balance or the message you received from the operator

Please do not send us passwords, full card numbers, banking credentials, copies of ID documents or anything else you would not want stored in an email inbox. We never need them, and we will delete anything of that kind that arrives.

What we can help with

• Corrections. If an offer, wagering requirement, expiry date or payment detail on our pages is out of date or wrong, tell us and we will check it against the operator's published terms and update the page.
• Explaining terms. We can walk you through what a 35x wagering requirement on free spin winnings actually means in CAD, or why a maximum bonus bet clause voided a bonus.
• Complaint direction. We can point you to the correct escalation path for a withdrawal dispute, including the operator's own complaints procedure and the relevant regulator or alternative dispute resolution body named in its terms.
• Editorial feedback and suggestions. Casinos we have missed, topics you want covered, or parts of a guide that were unclear.
• Press, research and partnership enquiries. Use the business subject line so it reaches the right person.

What we cannot do

• Credit, re-credit, extend or cancel a bonus or free spins round
• Release, speed up or reverse a withdrawal, or intervene in KYC and source-of-funds checks
• Reopen a closed or self-excluded account — and we will not try, because self-exclusion is designed to be irreversible for its term
• Access, verify or change any personal data held by an operator
• Provide legal, tax or financial advice

Free spins questions we answer most often

Free spins are the single biggest source of contact on this site, and almost always for the same reasons. Before you write in, it is worth checking these, because the answer is usually sitting in the promotion's terms.

1. Spins credited in batches, not all at once. Many packages release a fixed number per day over several days. A 250-spin offer can take a week and a half to arrive in full, and unclaimed daily batches usually expire rather than roll over.
2. Winnings are bonus funds, not cash. Unless the terms say "no wagering", what a spin wins lands as a bonus balance carrying a playthrough multiple before it can be withdrawn.
3. A cashout cap applies. No-deposit and low-deposit spin offers commonly limit how much of the resulting win you can withdraw, regardless of how much you built up.
4. Spins are locked to specific slots. Playing a different title does not count toward the requirement, and in some cases breaks the bonus entirely.
5. A maximum bet rule was broken. Placing a single spin above the stated bonus bet ceiling is the most common reason a balance is voided, and it is enforced automatically.
6. The offer expired. Spins, and the wagering clock on their winnings, both run on deadlines that are often shorter than players expect.

If you have checked all six and the numbers still do not add up, send us the terms as you saw them. Where an operator's advertised offer does not match what it actually delivers, that is something we want on record and reflected in our pages.

Why the offers on this site look the way they do

We may earn a commission when a reader opens an account through a link on Best Canadian Casinos. That is how the site is funded. It does not buy a position in our rankings, a rating, or the removal of a criticism — and if you believe a page reads as though it did, that is a legitimate reason to contact us.

Our editorial ratings are our own assessment, not customer review scores, and they are not a prediction of how any individual will fare. Headline offers are shown as the operator advertises them and change without notice, so always read the current terms on the operator's own site before you deposit. Amounts below are as advertised; some are published in euros or Australian dollars rather than CAD, which is itself worth knowing before you claim.

Three operators readers ask about most

Betninja — top-rated, but read the currency line

Betninja sits at the top of our list with an editorial rating of 10.0, and the free spins element is the reason most readers land on it: the advertised welcome package is €1,000 + 100 Free Spins. That combination is unusually balanced, in that the spins are attached to a substantial match rather than being the whole offer.

The catch: the headline is quoted in euros, not CAD. For a Canadian player that means the maximum match value moves with the exchange rate, and if your account is held in CAD you should confirm how the operator converts both the deposit and the bonus before you claim. The 100 spins will also carry their own game restrictions and wagering multiple, which are set in the promotion terms rather than in the headline.

WinnerIsland — the largest advertised match in dollars

WinnerIsland is rated 9.9 and advertises $2,500 + 100 FS. The reason it earns its place here is the dollar-denominated headline, which is clearer for Canadian readers than euro figures, paired with the same 100-spin count as our top pick.

The catch: a maximum of this size is only reachable by depositing at the top of the qualifying range, and the great majority of players will claim a fraction of it. A large advertised ceiling tells you almost nothing about value; the wagering multiple, the qualifying deposit and any cashout cap decide that. Check which of the two "$" it means for your account before depositing.

SlotsGem — the biggest free spins allocation on our list

SlotsGem holds a 9.8 rating and advertises a welcome bonus of 300% up to 10,000 CAD plus 750 Free Spins. It is here because it is the only entry quoting its cap directly in Canadian dollars, and because 750 spins is by a wide margin the largest spin allocation we list.

The catch: a 300% match and a spin count that high almost always come with proportionally heavy playthrough and a drip-feed release schedule. Treat the 750 as a stream of small-value spins spread across weeks and tied to selected slots, not as a lump sum. Work out the total wagering in CAD before deciding whether it is realistic for your budget.

Advertised free spins across the list

Casino	Editorial rating	Advertised welcome offer
Betninja	10.0	€1,000 + 100 Free Spins
WinnerIsland	9.9	$2,500 + 100 FS
Cashed	9.8	100% bonus up to €100
SlotsGem	9.8	300% up to 10,000 CAD + 750 Free Spins
CoinPoker	9.6	100% Rakeback Deal
Vegasnow	9.6	100% Up to 100$
HugoCasino	9.4	Up to A$8,250 + 275 Free Spins
Crowngreen	9.4	250% up to €6000 / $9000 + 250FS
Slotowl	9.3	Up to $1,777 + 777 Free Spins, plus 50 no-deposit spins
CrownPlay	9.1	250% up to CA$4,500 + 350 Free Spins + 1 Bonus Crab

Two entries are worth flagging for contact purposes. Slotowl's 50 no-deposit spins are the kind of offer most likely to carry a strict cashout limit, since no money is risked to claim them. And CoinPoker's 100% rakeback is not a free spins deal at all — it returns a share of poker rake, so the questions it generates are about rake calculation and payout schedules rather than wagering on spins.

Money questions: what to ask us, and what to ask the casino

Our own service costs nothing to read and we never ask for payment. Everything financial happens between you and the operator, so direct account-specific money questions to their support team first. We can help you interpret the answer.

The details that decide most free spins outcomes, and that you should have in front of you when you contact anyone:

• Minimum qualifying deposit. Spin packages typically require a deposit at or above a set figure; a smaller deposit may credit the match but not the spins.
• Wagering multiple and what it applies to. Bonus only, or deposit plus bonus — the difference can double the amount you must stake.
• Maximum bonus bet. Usually a low per-spin ceiling in CAD while a bonus is active.
• Cashout cap. A hard limit on withdrawable winnings from spins, most common on no-deposit offers.
• Game weighting. Slots often count 100% toward wagering; table games and live dealer play frequently count far less or not at all.
• Expiry. Separate clocks usually apply to claiming the spins and to clearing their winnings.

On payments, availability for Canadian players varies by operator and by province, so verify rather than assume. Interac is the method most Canadian readers ask about, alongside debit and credit cards, bank transfer, e-wallets and, at some sites, crypto. PayPal is not universally available at offshore casinos serving Canada. Card deposits are normally instant; withdrawals run to a different timetable and cannot complete until identity verification is done. Expect fees to be disclosed at the cashier, and expect a minimum withdrawal amount and a per-transaction or monthly ceiling. If you have been told a payout is delayed, ask the operator in writing which specific check is outstanding — that single question resolves a large share of the disputes people write to us about.

Verification, and why it holds up payouts

Know-your-customer checks are standard, not a sign of bad faith. Operators generally request photo ID, proof of address and proof of the payment method, and may request source-of-funds documentation for larger or unusual activity. Submitting documents before your first withdrawal rather than after is the single most effective way to avoid a wait.

If a payout stalls, work through it in order: the operator's live chat or email support, then its formal complaints procedure, then the alternative dispute resolution provider or regulator named in its terms and conditions. Keep written records at each stage. You can tell us what happened and we will note it in our coverage, but we have no authority over an operator and cannot compel a payment.

Beyond slots: what else these operators run

Free spins only apply to slots, but the same accounts usually open onto several other product lines, each with its own rules on whether bonus play counts:

• Slots and progressive jackpots — where spin offers live. RTP and volatility are set by the game studio, and jackpot titles are often excluded from bonus play entirely.
• Table games — blackjack, roulette and baccarat, typically weighted low or excluded from wagering requirements.
• Live dealer and game shows — streamed tables and wheel formats, which commonly sit outside bonus eligibility.
• Poker — CoinPoker's rakeback deal is the clearest example on our list of a promotion built around poker rather than slots.
• Sportsbook — several casino brands run betting alongside the casino, usually with separate promotions, separate wallets in some cases, and different terms again.

Bring the product line into your message when you contact us. "My bonus did not clear" has a very different answer depending on whether you were playing slots, live blackjack or poker.

Eligibility, law and where we stop

Gambling regulation in Canada is split. The Criminal Code sets the federal frame, and provinces license and run the products available to their residents — which is why what is legally offered in Ontario differs from British Columbia, Quebec or Alberta. Ontario operates an open regulated market with licensed private operators; other provinces run through provincial monopolies. Many sites that accept Canadian customers are licensed offshore rather than by a Canadian province, and accepting players is not the same as being authorized to serve them. We describe licensing only where we can verify it and we do not claim a licence on an operator's behalf. Check the footer of any site you use for its stated licensing authority, and confirm it accepts players from your province before depositing.

Minimum age is set provincially — 19 in most of Canada, 18 in Alberta, Manitoba and Quebec. Our site is written for adults only, and we do not answer account questions from anyone under the legal age in their province.

No casino is completely safe, and no bonus should be treated as a way to make money. If gambling has stopped being entertainment, our responsible gambling guidance covers deposit and loss limits, self-exclusion and blocking software, and lists the Canadian support services worth contacting. Support lines operate in every province and are free to use.

Response times and what happens next

We are a small editorial team, so replies are not instant and we prioritize factual corrections and complaint-routing questions over general enquiries. If your message is a correction, we verify the claim against the operator's live terms before changing anything, and we date the update on the page. Information on this site was last fact-checked on Sep 25, 2026; offers move faster than any publisher can, so treat our pages as a starting point and the operator's own terms as the authority.

More on who we are and how we assess operators is on our about page, and the rules covering your use of this site are set out in our terms and conditions. If you are researching options outside standard self-exclusion schemes, our coverage of sites operating without Gamstop explains the trade-offs involved before you go looking.

Questions, corrections and criticism are all welcome. If we got something wrong, tell us — that is the fastest way this site gets better.